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INTRODUCTION

 

In order to manage our company, we collect and may use individually identifiable personal data or information (also known as “personal data”) from visitors to our Website and our customers.

We are committed to protecting this personal data and processing it in accordance with the General Data Protection and Regulation in force in the European Union since 25 May 2018.

The purpose of this policy is to explain why and how we will manage personal data, by complying with the new requirements of the GDPR.

 

WHY DO WE USE PERSONAL DATA?

 

MANAGING OUR CONTRACTUAL RELATIONSHIP

 

Data categories – This may be your name, surname, title, company name, home or residence address, private and/or business phone number, email address, desired booking period, composition and age range of the group, choice of lodge, reasons for renting, correspondence (including via the contact form), etc.

Purpose – The data you provide is processed in order to respond to your inquiry, to examine the possibility of a rental, to manage the rental and to communicate with you about it.

Your contact and financial data are also used to bill our services and for debt recovery, or to notify modifications of the Contract or the Privacy Policy (including new purposes).

This data is therefore essential to the performance of our contract. Without it, we cannot carry out our mission.

Specific data – No personal data related to special requests of any kind is kept, e.g. requests from people with reduced mobility or other disabilities.

Recipients of the data – The number of members of the group and the number of overnight stays is forwarded to the competent municipality in order to fulfil our obligations as regards tourist taxes. Similarly, other data can be  disclosed, e.g. to accounting firms or suppliers in connection with the rental (e.g. for weddings or events). 

Duration – The data relating to the rental inquiry is kept for 1 year after the inquiry or for 5 years after the stay if a booking is made.

We are required to keep billing data until the expiry of our tax and accounting obligations, or for 7 full tax years.

 

PROMOTING OUR SERVICES

 

If you have shown an interest in our services, our legitimate interest in promoting them justifies us carrying out information or promotional operations on our company's services electronically and in paper form.

Your data (name, surname, company, address, email address and IP address) will in no case be disclosed to third parties.

We keep your contact data for this purpose until you ask us to delete it.

 

SECURITY OF OUR PREMISES

 

You may be filmed at the entrance of our properties and car parks via a video-surveillance system, based on our legitimate interest in ensuring the safety of our properties and car parks. This data will be erased no later than 1 month after it has been recorded, unless it is to be used as evidence.

 

VIEWING OUR WEBSITE

 

In principle, access to the information available on or through the website takes place without having to provide personal data.

However, some pages of the website may deposit certain information called “cookies” in the visitor's computer. The cookie contains a unique code that allows your browser to be identified during the visit to the Website (called a session cookie) or in subsequent repeat visits (called a permanent cookie). Cookies are small text files that can be saved to your computer's hard drive in the browser directory or stored by the server/icloud of the Website you are visiting. They contain information such as the user’s language preference, so that this information does not to be entered again at a future visit to the same website. The content of a cookie usually includes the name of the server that stored the cookie, an expiration date and a unique numeric code. A Website’s server can only read the cookies that it has stored itself; it cannot access any other data on your computer or mobile device.

We use cookies to:

  • check whether your browser has enabled Javascript support (functional cookie).
  • manage usage statistics of our website, administer and improve our website.

 

The information collected includes the domain name of the Internet service provider, the IP address, the type and version of the visitor's browser, the operating system and the platform, the average time spent on our website, the pages viewed, the information sought, the access time and other relevant statistics.

It is possible to configure your browser to notify you each time cookies are created or to prevent them from being made, as follows:

Safari: https://support.apple.com/fr-be/guide/safari/sfri11471/mac

Access to our website will not, however, be refused. However, some features may not be available:

  • Required cookies

These cookies are necessary to visit the Website and use certain parts thereof. They allow you, for example, to navigate between the various parts of the website or to fill out, among other things, forms. If you do not accept cookies, some parts of the website will not work or will not work fully.

  • Functional cookies

Functional cookies are cookies that allow our website to function more easily and more satisfactory way for the visitor. They also provide a more personalised surfing experience, for example by remembering your language preference.

  • Performance cookies

We use performance cookies to collect data about how visitors use our website in order to improve its content, adapt it to the preferences of the visitor and facilitate the use of our website.

 

SOCIAL NETWORKS

 

Purposes - The data you provide by visiting our pages on social networks are or could be processed jointly by the social network and the administrator of this page for the following purposes:

  • collecting certain data using cookies;
  • improving its advertising system through the social network;
  • getting audience statistics from the page.

This data will only be processed by the administrator of the page in the context of its legitimate interest in getting statistics on visitors to its page so as to properly promote its page. The audience statistics prepared by the social network are only sent to the administrator of the page in an anonymised form.

Data categories - Data related to your account, data related to content sharing or communications you have with other people.

Duration - This data is or could be processed for as long as the page exists and you visit it.

 

THE LOCATION OF YOUR DATA 

 

Server – The data is stored on servers located in Switzerland, a country that the European Commission considers to offer adequate personal data protection.

Sending our newsletters– We may use subcontractors located outside the European Union for sending our newsletters. If this is the case, we of course ensure that they are bound to comply with the same data protection standards as in the EU, either through appropriate contractual clauses or by adhering to the Privacy Shield principles. You can obtain a copy of these guarantees upon request.

WHAT ARE YOUR RIGHTS AND HOW DO YOU EXERCISE THEM?

Information – This right is exercised by means of this document. If the data of your staff is among the processed data, you undertake to ensure that they read this document.

Access and correction – You have the right to access your data and have it corrected if necessary.

Opposition– You can object to the processing of your data that we carry out based on our legitimate interest.

Withdrawal of consent– If your data is processed under your consent, you can reconsider this decision at any time, without calling any past processing into question. 

Erasure – You can obtain the erasure of your data or the limitation of the processing in accordance with Articles 17 and 18 of the General Data Protection Regulation.

Portability – The data you have provided to us may be communicated to you or transmitted to another provider electronically.

The controller of your data (Terra Nuova SA, registered on the Crossroads Bank for Enterprises under the number 0465.293.756  and whose registered office is located at 8 Avenue des Démineurs, B-4970 Stavelot, Belgium:info@ardennes-resorts.com) is available to answer any questions and, with proof of your identity, to respond to any requests relating to the rights described above.

If you would like more information, or if you wish to make a complaint, you can contact the Belgian Data Protection Agency (35, Rue de la Presse, 1000 Brussels, Belgium, Tel. + 32 2 274 48 00 – contact@apd-gba.be).

 

DISCLAIMER

 

This website may contain links to other websites. This Privacy Policy does not cover such websites and TN cannot be held responsible for the privacy practices or the content of such other websites.

Please note that data transmission over the Internet (for example by sending an email) may present security risks. Therefore, complete protection of your data against unauthorised third party access cannot be guaranteed.